Terms of Service
Last updated: [Insert Date]
Welcome to Mad Social! We’re excited to help you grow your e-commerce brand through strategic marketing. By accessing or using our website, services, or working with us in any capacity, you agree to the terms outlined below.
Please read them carefully.
1. About Us
Mad Social is a boutique marketing agency based in Edinburgh, UK. We provide digital marketing services including paid social campaigns, lead generation funnels, and email marketing — with a focus on female-led e-commerce brands.
2. Using Our Services
To work with us, you must:
- Be at least 18 years old
- Provide accurate and complete information
- Agree to communicate respectfully and professionally
We reserve the right to refuse or terminate services if these conditions are not met.
3. Scope of Work
Each project or service will be governed by a separate proposal or agreement that outlines:
- Scope of work
- Timelines
- Deliverables
- Fees and payment terms
No service is confirmed until both parties have agreed in writing.
4. Payments
Unless otherwise agreed:
- All fees are quoted in GBP and are exclusive of VAT
- Payments are due within 7 days of invoice
- Late payments may incur interest at 3% above the Bank of England base rate
We reserve the right to pause or stop work on projects with overdue invoices.
5. Intellectual Property
All original content we create for your brand (ads, copy, strategy, etc.) becomes yours upon full payment.
However:
- We may showcase non-confidential work in our portfolio or marketing materials
- Our internal tools, templates, and processes remain the property of Mad Social
6. Confidentiality
We respect your business and your privacy. Any sensitive information you share with us will be kept strictly confidential and only used to deliver agreed services.
7. Cancellations & Refunds
We understand that plans change. If you need to cancel:
- For retainers: please provide 30 days’ written notice
- For project work: we may invoice for work completed to date
Refunds are not offered for work already delivered.
8. Limitation of Liability
Mad Social is not liable for:
- Loss of profits, revenue, or data
- Any indirect, special, or consequential damages
Our total liability under any agreement shall not exceed the fees paid for the specific service in question.
9. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we’ll update the “Last updated” date at the top of this page. Continued use of our website or services means you accept the updated terms.
10. Governing Law
These Terms are governed by the laws of Scotland. Any disputes will be resolved in the Scottish courts.
11. Contact Us
If you have any questions about these terms, please contact:
Mad Social
Edinburgh, Scotland
hello@madsocial.co.uk
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